In addition, in certain professions people have to be in control of their emotions, even when facing a difficult situation that might remember them to hard times in their own past. This can be learned through the exercise where the students had to pick up several things from the floor and then had to react to them in several moods. For example, a doctor has to tell parents that their child is seriously ill, but he has to be in control of his emotions while delivering the uncomfortable news. It does not matter if this remembers him to a loss of a beloved one in his own past. Instead, he has to reassure the parents that he will do his best to save their child. However, not only people having a high profession have to be in control of their emotions. Also sales clerks have to stay friendly when an unfriendly customer comes in the shop. For instance, a mother, working as a shop assistant, has a troubled teenager at home who yells at her all the time. However, she cannot scream at possible trouble making teenagers in her shop, she has to stay calm, although this remembers her at her own child. Of course she can ask the troublemakers to leave, but she cannot yell back.
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